Privacy Policy

1. Introduction

Welcome to DentCare.pk ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our dental telehealth platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account Information: Name, email address, phone number, and password when you create an account.
• Profile Information: City, gender, date of birth, and profile photo.
• Health Information: Medical history, symptoms, and consultation notes shared during appointments.
• Payment Information: Transaction details processed through JazzCash or Easypaisa (we do not store complete payment credentials).
• Communication Data: Messages, video consultations, and prescriptions exchanged on our platform.
• For Dentists: PMC registration number, qualifications, certificates, and professional credentials.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our telehealth services
• Process appointments and payments
• Verify dentist credentials and professional qualifications
• Send appointment reminders and important service updates
• Enable video consultations and secure messaging
• Generate and store digital prescriptions
• Respond to your inquiries and provide customer support
• Comply with legal obligations and healthcare regulations

4. Data Sharing

We may share your information in the following circumstances:

• With Healthcare Providers: Your health information is shared with the dentist you book an appointment with.
• Payment Processors: Transaction data is shared with JazzCash/Easypaisa to process payments.
• Legal Requirements: When required by law or to protect our rights and safety.
• With Your Consent: We may share information when you give us explicit permission.

We do NOT sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password hashing
• Access controls and authentication
• Regular security assessments

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request deletion of your account
• Withdraw consent for data processing
• Request a copy of your data

To exercise these rights, please contact us at privacy@dentcare.pk

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Medical records and consultation history may be retained for longer periods as required by healthcare regulations in Pakistan.

8. Cookies

We use essential cookies to maintain your session and preferences. We do not use third-party tracking cookies or sell your browsing data to advertisers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at: